To serve as the primary point of contact for new client inquiries, providing immediate solutions to their requirements. To support the Business Department by assisting with operational needs, onboarding new clients, and following up on specific area requests from clients. To provide comprehensive assistance across all departmental processes, culminating in the collection process and client feedback.
✓ Prospect potential clients.
✓ Acquire new clients.
✓ Suggest actions for strategic development.
✓ Assist clients calling or visiting the office.
✓ Prepare and send service proposals to clients.
✓ Follow up on submitted proposals to close sales.
✓ Request and manage the Executive Director's appointment schedule with active and prospective clients.
✓ Maintain an updated and organized client database (commercial database administration).
✓ Maintain an updated and organized database of submitted and approved proposals.
✓ Process client additions, updates, and cancellations in the systems.
✓ Keep physical client files updated (contracts, client profiles, service proposals).
✓ Support and collaborate on department events (attendance, outreach, client visits).
✓ Handle service pre-billing.
✓ Evaluate the effectiveness of services provided (client satisfaction surveys) to understand client needs, generate new business opportunities, and improve service delivery.
✓ Assist with the collection of outstanding invoices