Key Responsibilities:

-Lead Post-Incident Reviews and root cause analysis.

- Provide support for critical incidents.

- Administer service management tools (Jira/ServiceNow).

- Develop automated reports for deliverables.

- Assist SDM with Change Orders (technical feasibility, impact analysis).

- Update SMP for technical changes.

- Translate technical issues for non-technical stakeholders.

- Support Quarterly Business Reviews.

-Bachelor’s Degree in IT, Business Administration, or related field.

-ITIL v4 (mandatory).

-Certifications in Jira Service Management or ServiceNow.

-Experience with Python/Excel macros for automation.

-ITIL Change Management certification.

-Strong communication skills.

-Ability to create executive summaries for reports.