This position in temporary: 3-month contract

Primary Responsibilities – Sales Channel Leadership 

1. Supervise the performance of sales channels nationwide.  

2. Train, coach, and certify store personnel in the sale of extended warranties.  

3. Ensure the proper implementation of sales scripts, promotional materials, and 

commercial processes.  

4. Establish sales goals by store, monitor performance, and execute improvement plans.  

5. Conduct field visits for coaching, performance monitoring, and execution control.  

6. Analyze sales and performance reports to identify opportunities and coordinate 

communication and commercial activation initiatives with the Marketing team.  

Primary Responsibilities – Service Provider Network Leadership 

1. Manage and develop the program's network of technical service providers.  

2. Coordinate supplier recruitment, contracts, pricing, and documentation.  

3. Handle and escalate critical incidents and urgent service cases.  

4. Monitor and evaluate the service infrastructure provided by suppliers, ensuring 

availability and optimal performance.  

5. Evaluate supplier performance and recommend improvements or replacements when 

necessary.  

6. Ensure compliance with Service Level Agreements (SLAs), quality standards, and 

operational policies. 

Bachelor's Degree in: 

• Business Administration  

• Marketing  

• Industrial Engineering  

• Or a related field  

• 3–5 years of experience in retail sales supervision or sales channel management.  

• Experience managing suppliers, technical services, or after-sales operations.  

• Experience with extended warranty programs, home appliances, or retail is preferred.  

Technical Knowledge 

• Commercial team supervision.  

• Supplier and contract management.  

• Commercial and operational KPI management.  

• Intermediate Microsoft Excel and reporting tools.  

• Basic knowledge of home appliances and furniture products.