Coordinate with customers (if required) on shipment handling according to standard operating procedures and customers’ requirements.

Handle customer enquiries/complaints on shipment handling.

Report to the Operations Lead on shipment processing progress and complex operations issues.

Coordinate with airline/shipping line /supplier/contractor contact to ensure smooth shipment handling and compliance with standard operating procedures/customer requirements.

Coordinate with Operations Lead to ensure prompt issue resolution and smooth operations.

Fill template with billing info, to send to the Finance department in the DR.

Coordinate collection of services & duties with customer upon or prior to delivery.

Scan invoices and post on Ops LOG

Process payment request to Finance for Vendors

Coordinate effectively with other department contacts to ensure efficient shipment handling/documentation/customs clearance/customer issue resolution.

Process inbound shipments as per standard operating procedure and customer requirements.

Process and file shipping documents as per standard operating procedures.

Monitor shipment status and update company systems (e.g. Ops Log & Cargo Wise) as per business rules.

Handle cargo preclaims.

Monitor empty container returns as per standard demurrage procedure.

Demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization’s business processes.

Responsible for creation of Job orders and Data entry in Ops log/ Cargo wise

Manage All Air & Ocean Export as per Standard Procedures

Detect and report non-conformities to create opportunities to improve in your area.

3 years of relevant experience preferably in the Freight Forwarding and Logistics industry

Brokers license

Basic knowledge in AFR- & OFR operations i.e. handling/ documentation / customs clearance.

Orientation to Detail

MS Office