Verify the tariff classification in the customs files.

Verify the files that have been assigned.

Submit documents to customs.

Pay and dispatch the assigned files.

Follow up on the files sent to the customs address.

Maintain internal clearance log.

Deliver the dispatched goods (if applicable).

Comply with full customs laws and Local laws prior, during and after clearing process.

Digitally upload (In internal system) and physically archive all files processed.

Coordinate with customers (if required) on shipment handling according to standard operating procedures and customers’ requirements.

Handle customer enquiries/complaints on shipment handling.

Update Broker coordinator on progress of handling shipments.

Highlight to broker coordinator on complex operations/clearance issues.

Coordinate with airline/shipping line /supplier/contractor contact to ensure smooth shipment handling and compliance with standard operating procedures/customer requirements.

Coordinate with broker coordinator to ensure prompt issue resolution and smooth operations.

Create customs documentation and post on the webserver.

Fill template with billing info, to send to the Finance department in DR.

Coordinate Collection of services & duties with Customer upon or prior to delivery.

Scan invoices and post on server.

Coordinate effectively with other department contacts to ensure efficient shipment handling/documentation/customs clearance/customer issue resolution.

Process in- & outbound shipments as per standard operating procedure and customer requirements.

Process and file shipping documents as per standard operating procedures.

Monitor shipment status and update company systems (Ops log & Cargo Wise) as per business rules.

Monitor empty container returns as per standard demurrage procedure.

Incumbents have no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organization’s business processes.

Detect and report non-conformities to create opportunities to improve in your area.

Minimum requirement Bachelor

1 year working with similar functions (desirable)

Grade I Brokers license

MS Office

Basic knowledge in AFR & OFR operations i.e., handling/ documentation/ customs clearance

Good documentation practices